Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then Roop Square Pvt. Ltd. will not be liable to refund any amount for such orders.
Products bought online cannot be exchanged or returned in store.
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until we send someone from our team to review it. Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as ‘received’.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.