FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

● ORDER ENQUIRIES

– We will offer a replacement of the same item if we have available stocks at the time. Otherwise, we will offer you a refund of the same value within 15 days of your raising the concern with us.

– As long as the payment is made at the time of placing an order, we can ship it at a later time if the request is feasible for us.

– You can click on the “notify me” options and we will keep you duly informed. you will not be allowed to place an order for items that are currently not in stock.

– We do not provide the option of canceling or modifying any orders during sale.

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● GENERAL ENQUIRIES

–The discounts will not be common for store and E coomerce platform.

– Replenishing stocks for the Sale is an ongoing process and happens as the need may be at a location.

– Yes, you may certainly redeem E-Gift Cards online during the Sale.

– We do not have a return or exchange policy for sale items that have been delivered as per the order placed.

– We may revise the price of any product at any point in time. Please stay tuned every day for special offers.

– We always try to deliver the order at the earliest, but we would not be able to accommodate any special requests during the sale period

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays.

 

Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment. For more information about backorders click here.

As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you have placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note that this will cancel all quantities of the item from your order. Only eligible items will be shown. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. Once you have received your order, you may return or exchange any eligible items.

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

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